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Please choose from one of the topics below:
- How do I contact TheBabyLoft.com?
- How do I pay for my order?
We accept secure credit card or bank transfer payments using Paypal's secure payment service. You will be automatically routed to a secure server during order confirmation, please be sure to click on "Return to The Baby Loft" to make sure that your order is properly accepted, you should receive an confirmation email from us as well as Paypal. If your payment did not go through or if you need to make a manual payment, please use this link: http://www.thebabyloft.com/catalog/paypal.php.
Please contact us if you have any questions or issues. Thank you! - What are my shipping charges?
Online shopping can be fun, personal, hassle-free, affordable and very convenient. Shipping is often less than the price of gas these days! We use USPS or UPS to deliver your order. Your shipping costs are calculated on the Checkout page based on the actual weight of the products:
| Weight |
U.S. (48 States) |
U.S. (Alaska/Hawaii) |
Canada |
International |
| up to 1 lb |
$4 |
$5 |
$6 |
$22 |
| every additional pound, 1-5 lb |
add $2.50 |
add $3 |
add $3.50 |
add $4 |
| every additional pound, 5-20 lb |
add $2 |
add $2.50 |
add $3 |
add $3.50 |
- Can I order if I am outside U.S.?
Yes, we offer international delivery, simply enter where you want to ship to, and we will calculate the shipping costs.
Any customs fees and/or import duties incurred on delivery are the sole responsibility of the recipient. Please note that we have no control over these charges nor can we predict what they may be.
- How do I return/exchange a product?
Returns and exchanges are accepted within 14 days from purchase date for U.S. orders and 30 days for International orders. Please email us to request a return authorization code before sending the items, we will assist you with a prompt return/exchange. The following guidelines apply:
- Items must be unused, unsoiled, unwashed and unstained.
- Items to be returned / sent back with their original packaging, in a resellable condition
- Clearance items are final and will not be accepted for Returns/Exchanges
- Additional shipping will apply to exchanged items
- Items will be sent to us at Customer's own cost. Delivery or shipping fees are not refundable.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by mail. Thank you.
- Is my information secure?
As an online company, the security and privacy of your information and personal details are top priority to us at The Baby Loft.
Security
All TBL online purchases take place in a safe environment using the latest security technology to protect all of our customers.
Credit card processing requires the highest care, we use secure services which will encrypt your credit card information to ensure your transactions with us are private and protected whilst online. We accept credit card orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.
Privacy
You can browse our site and add items to your shopping cart without disclosing your personal information. We encourage you to register as a member to enjoy more features, including the ability to save your shopping cart for the next visit, email newsletter subscription, reward points, and of course, the ability to purchase the items that you have selected!
When you register with us, The Baby Loft will never make your email addresses or mailing addresses available to third parties. The Baby Loft partners with other companies to bring you a complete parenting experience, but your information will never be released to them. We believe in bringing our partners to you and letting you decide if you want to build a relationship with them.
As a member, you are eligible to receive our email newsletter to provide you with the latest news on products, events, and promotions. You can edit your newsletter subscription at any time by logging into your TBL account.
- Do you offer wholesale discounts?
- Is the U.S. store linked with your Malaysia store?
Each of our stores are independent. We all share the same passion for parenting and bring you a unique selection of products. However, the product selections, customer accounts, order management, rewards programs and other promotions are not transferable between stores. We do this to empower each of our countries to customize the store for you, their local and regional friends! You will often find that it is more economical to purchase from the store closest to you. If there is a product you would like to see in the U.S. store, feel free to contact us. |
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